refund policy

1、 Scope of application

This policy applies to all physical product transactions in our store, including customized products, fresh and perishable goods, personal items that affect secondary sales after unpacking, digital products, and other special categories. If the order page indicates that returns without reason are not supported, special agreements shall be followed.

2、 Refund type and rules

7-day no reason return policy

Within 7 days from the day after the consumer signs for the goods, if the goods are in good condition (with no signs of use, complete accessories, and intact packaging), they can apply for an unconditional return. The return shipping fee shall be borne by the consumer themselves; If the store labels the products as "return package shipping fee", the shipping fee will be borne by the store or the cooperative insurance company, and the maximum subsidy for a single transaction shall be subject to the instructions on the product page.

Refund for quality issues

If the product has quality issues such as damage, performance failure, or material mismatch, consumers can apply for a return, refund, or exchange within 15 days after signing for it. Consumers are required to provide evidence such as real-life photos of product issues. After verification and confirmation, the return shipping fee will be borne by the store. At the same time, the store must respond to the refund request within 36 hours. Failure to respond within the time limit will be considered as agreeing to the refund.

Merchant performance error refund

Consumers can apply for a refund at any time if the store sends or misses a product, or if the product does not match the description on the product detail page. The store is responsible for the round-trip shipping cost. If the consumer has already used the product, a partial refund or a full refund can be negotiated. If the negotiation fails, the platform will intervene and make a judgment.

Logistics related refunds

If there is any loss or serious damage during the transportation of goods, consumers need to provide feedback and logistics vouchers within 24 hours after receiving the goods. After verification by the store, priority will be given to reissuing or full refund. Relevant losses will be coordinated and handled by the store and logistics company.

3、 Refund process

Consumers submit refund requests through the store backend or customer service channels, fill in the reason for the refund, and upload relevant vouchers;

The store completes the review within 36 hours and sends the return address to the consumer after the review is approved;

Consumers return the goods to the designated address and upload the tracking number;

After the store signs for the returned goods and confirms that they are in good condition, the refund operation will be completed within 24 hours, and the payment will be refunded according to the original payment method.

4、 Special Instructions

When returning, the main product, accessories, and gifts must be returned together. If they are missing, a refund will be issued after deducting the corresponding value;

The refund amount for products purchased by consumers using coupons, points, and other discounts will be calculated based on the actual payment amount, and the discounts already used will not be refunded separately;

For malicious returns (such as repackaging goods or forging quality issues), the store has the right to refuse refunds and reserves the right to pursue legal responsibility.